IT MIGHT HAVE BEEN

Last night I caught a few minutes of the TV gameshow Jeopardy. One of the clues was a great reminder for leaders.

The clue … WHITTIER WROTE, “OF ALL SAD WORDS OF TONGUE OR PEN, THE SADDEST ARE THESE” 4 OF REGRET THAT COMPLETE THE LINE

The answer … IT MIGHT HAVE BEEN.

The lines come from Whittier’s poem, Maud Muller. It is about two people who missed an opportunity for love, only to be left thinking, “It might have been.”

Scary words for a leader. Think about it. A month has now gone by in 2015. Are you already thinking, “It might have been?” I hope not.

As you go into this last weekend of the month, I encourage you to spend some time looking back over January opportunities left undone. Make the necessary changes and then go into attack mode as you enter February.

If you will, when the coming month ends, hopefully you’ll be able to say, “I did it,” rather than, “It might have been.”

Leadership Begins at Home,

Randy

What needs to be your top priority for the coming month?

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Are You in Danger?

The great sculptor and artist, Michelangelo (1475-1564), once wrote:

“The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.”

Don’t reach too low today. It is more dangerous than reaching for the top.

Leadership Begins at Home,

Randy

What is one thing you need to aim for in the coming month?

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Time to Make the Donuts?

Yesterday I wrote about the importance of creating an experience for your customers. A few months ago, I experienced one such experience, first hand.

While speaking at an event in Oklahoma, I found myself with a free Sunday morning. I took the opportunity to visit a local church and much to my surprise I was greeted by a lobby full of donuts.

Time to Make the Donuts?Admittedly, it was hard to resist, but I managed not to take one. What I did take was an appreciation for an organization that dares to be different.

Unfortunately, we live in a sea of sameness where everyone tries to fit the mold. Are you guilty of going with the flow?

If you have a business, average is your enemy. People are looking for an experience. It is why they will pay five bucks for a cup of coffee at Starbucks and a few thousand dollars for an Apple computer.

In the Experience Economy, James Gilmore writes, “An experience occurs when a company intentionally uses services as the stage, and goods as props, to engage individual customers in a way that creates a memorable event.”

I encourage you to create a memorable experience for your customers today by daring to be different.

Maybe it’s time for you to make the donuts?

Leadership Begins at Home,

Randy

Can you think of a time when you paid more for something because of the experience?

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Remember, Your Business is Your Stage

One of my favorite things about my work is the interesting people I am able to meet.

Yesterday, my friend Billy Boughey and I were spending time brainstorming business models when we happened to run into James Gilmore, the author of The Experience Economy. Being an idea expert himself, Billy who leads Elevate, was like a kid on Christmas morning when he met the guru.

Jim Gilmore

(Commercial … If you ever need to take an event to a world class level, Billy and his Elevate Team are the ticket)

The subtitle of Gilmore’s book, Work is Theater and Every Business a Stage, is a great challenge to anyone who leads an organization.

Hopefully, like the best thespians, you understand that theater is about the audience, not the actors.

As you think about your business, do you see the audience as the hero? If not, you are missing the point … people are looking for an experience, not a commodity.

In a Harvard Business Review article, Gilmore and Joe Pine wrote the following words:

“Ensuring the integrity of the customer experience requires more than the layering on of positive cues. Experience stagers also must eliminate anything that diminishes, contradicts, or distracts from the theme, Most constructed spaces – malls, offices, buildings, or airplanes – are littered with meaningless or trivial messages.”

If you want to elevate your game, I encourage you to evaluate your messages. Are they meaningless? Trivial? More about you than the audience? If so, it’s time to clear the clutter and create an experience.

Remember, your business is your stage. If you hope to get your message across, focus on what matters most … Your customers.

Leadership Begins at Home,

Randy

What is the best customer experience you have had during the past month?

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Are You Celebrating Where You Are?

Last night I read these words from my daughter’s latest blog…

“I am choosing to celebrate where I am, instead of mourning where I am not.”

She is currently in a time of transition, preparing for the next phase of life. Truthfully, it would be easy for her to give into the temptation of wishing she was somewhere else.

Are You Celebrating Where You Are?I meet people all the time who are wishing their life away – constantly looking down the road to what lies ahead. For leaders, one of the greatest challenges is to stay in the moment. By nature, we are wired to look ahead … to push for what’s next.

As you begin a new week, resist the urge to focus on the future. Instead, relish today; celebrate where you are. Today is the only day you have.

My daughter’s words, “I am choosing,” are the key. If you will choose to celebrate where you are, instead of mourning where you are not, you will increase your chances of getting to where you are going with a heart full of joy.

Leadership Begins at Home,

Randy

Why do you think leaders have such a hard time living in the moment?

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