Who Is Your Competition?

Who is your competition? It may not be who you think it is. I was reminded of this again recently as I read a Knowledge@Wharton interview with MasterCard CEO Ajay Banga. You might think MasterCard’s competition would be American Express or Citibank – no, Ajay says...
Here Today – Gone Tomorrow?

Here Today – Gone Tomorrow?

I had two experiences Saturday that reminded me of a little discussed responsibility of leaders – maintain relevance. We must not only work to stay relevant ourselves, we must help the brands and organizations we serve maintain relevance in a changing world. I...